Marketplace Profile

Imteyaz A

Sr. Technical Support Engineer

Imteyaz is a seasoned Sr. Technical Support Engineer known for delivering impactful technical support solutions. His expertise in troubleshooting, diagnosing, and resolving complex technical issues has driven notable improvements in client productivity and cost-efficiency. Imteyaz is available hourly, monthly, or quarterly to optimize your technical support processes and enhance your business performance.

Microsoft 365Level 2

Technical Profile

Skills and Delivery Strengths

Review this resource's technical coverage, delivery responsibilities, and fit for partner-led execution.

Technical Skills Certifications Responsibilities

Capability Stack

Technical Skills

8 Skills

Proficiency in Azure Active Directory (AAD)Experience with Multi-Factor Authentication (MFA)Strong understanding of Single Sign-On (SSO)Expertise in Identity and Access Management (IAM)Knowledge of Active Directory Federation Services (ADFS)Experience with Exchange Online administrationProficiency in Microsoft 365 and Office 365Experience in Windows Server Administration

Verified Credentials

Certifications

4 Credentials

MCP

MS-203 - Microsoft 365 Messaging.

MS-900 - Microsoft 365 Fundamentals.

Microsoft 365 Identity and Services

Delivery Scope

Responsibilities

Manage users, mailboxes, mail routing and MFA.

Troubleshoot user mail/outlook issues.

Microsoft O365, Exchange online. Good understanding of the needs and pain points of customers.

Excellent problem-solving and analytical skills with a keen attention to detail.

I have excellent communication and collaboration skills with the ability to convey technical concepts to non-technical users effectively

Copilot for M365, Plugins, Sent and Receive Connector, Reporting for usages, email activity, licenses, OWA and Outlook Client, User creation and management, Resetting password and assigning E3 and E5 license, M365 Groups, Shared mailbox, Distribution list, Regular mailbox, Resource mailboxes, mail flow, Rules (Transport rule)message trace, Retention policies, Retention tags like DPT, RPT and personal Tags, Auditing. basics of SharePoint and one drive, Azure AD,MFA, CA Policy, Sign in logs and audit logs.

Managing user accounts and giving share & security level permissions and OS recovery

Installation of office 365 using ODT tool as well as Setup installation.

Hire This Resource

Browse More Talent